Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 597 reviews

Best price
guarantee
Mercure Telford Centre Hotel - Image 1
Mercure Telford Centre Hotel - Image 2
Mercure Telford Centre Hotel - Image 3
Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  597 reviews

TripAdvisor Rating  4.0/5  344 reviews

Certificate of excellence 2024

Very good for the money

TripAdvisor rating 5.0/5

Oakly56 Couples - TripAdvisor review

Easy check in ample parking and a very quiet clean room on floor 3. Bed was very comfortable and bathroom was ideal for our needs. Staff in the restaurant and bar were very friendly although drinks are the usual over priced for what they are. Breakfast choice was excellent and decent coffee machines overall for the £80 paid we couldn't grumble and would definitely stay again.

Well located but room are not clean.

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

I paid £135 for a room but was disappointed the room didn’t need the standard of what I paid for.

Dear NANA A., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Poor Customer Service

Customer review rating 1.5/5

Moc Business - Confirmed reviews ALL

I attended for an event taking place at the hotel. I had to leave the hotel at 0530 in the morning on the following day to take part in a half-marathon. I contacted the hotel by email to request a breakfast (omelette or something similar) to ensure I was fueled property. I received no response to the email. I had to call the hotel 8 times across a number of days before I finally got through to someone, only to be told the breakfast wasn't possible except for a bag with a croissant / apple etc in it for which I would be charged the price of a full breakfast. Does anyone offer good customer service anymore?

Dear MIKE O., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Disappointing

Customer review rating 3.0/5

Caroline Business - Confirmed reviews ALL

Didn't know about parking costs or times of pool beforehand, couldn't serve us in bar, restaurant staff seemed harassed and didn't seem too busy at the time

Dear CAROLINE C., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

Unhelpful and an Inconvenience (However cannot fault the spa)

TripAdvisor rating 1.0/5

lily_churchett Friends getaway - TripAdvisor review

Unfortunately this was not the experience we wanted it to be. I booked the spa experience through spa seekers whom I have also been in contact with and had no luck. When we arrived at the hotel having a night stay and spa booked we were told that because we had booked through spa seekers that they had forgotten to put our booking onto the system. When asking if they had another room we were annoyedly told no as they had a chess tournament on that weekend. Being young travellers who had come via train the only option we were given was to travel to the sister hotel in West Bromwich… After much discussion and confusion the lady behind reception told us that she could get us booked into the local Holiday Inn which she said was a ‘short walk’, this normally would be fine however we had large suitcases along a road with no path. We were able to make use of the spa which I cannot fault as the Spa facilities and spa team were lovely. After the stay I was told that we couldn’t be given any compensation even though we were not able to stay where we had booked. I was not happy overall and found most of the staff to be borderline rude and only offering us the Holiday Inn when I was more persistent. Be wary when booking and in future I would recommend ringing ahead to confirm the room booking although that shouldn’t be necessary!

Dear Lily_churchett, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 617 reviews 9.2/10 Location
  • 1,367 reviews 6.4/10 Room
  • 1,225 reviews 8.7/10 Service
  • 26 reviews 4.6/10 WiFi
  • 628 reviews 5.8/10 Cleanliness
  • 489 reviews 7.5/10 Breakfast
  • 193 reviews 6.1/10 Wellness Area
  • 179 reviews 6.1/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Telford

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.